How To Deal With Difficult People
Your organization's greatest resource is the volunteers. Your greatest challenge is dealing with
the difficult people who always seem to end up on your committee. Larry will give you the tools
needed to transform those difficult people into dynamic team players.
You will learn how to:
- turn negative thinking into positive results.
- make conflictual people more cooperative.
- motivate "wall flowers."
- use people-power to get maximum results.
- communicate more effectively.
- navigate the most difficult stage of every change, the "transition."
- eliminate unproductive behavioral norms.
- deal with the toxic behaviors.
Managing Projects
All volunteer organizations have a limited amount of resources (time, money and people). Larry will
walk you through the 8-stage process of how to identify, plan, implement and evaluate small and
large projects.
You will learn how to:
- establish and meet goals that are designed to reach specific and measurable benchmarks.
- assign the right people to the right tasks.
- prioritize all the projects within the Project.
- use risk-management to eliminate the "surprise factor."
- get more done in less time with limited funds.
- know the difference between efficiency and effectiveness.
- use celebration to maximize results and guarantee success.
